Return, Refund & Replacement Policy
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At RUVEL, we take pride in delivering premium-quality products that meet our customers’ expectations. Every product is carefully inspected and securely packaged before dispatch to ensure it reaches you in excellent condition.
We are committed to providing a smooth and transparent shopping experience.
1. Returns & Replacement Guidelines
To maintain our product quality and hygiene standards, RUVEL follows a replacement-focused policy.
Once an order has been successfully delivered, products are generally not eligible for return or refund.
However, if your product arrives damaged, we are happy to assist you with a replacement, subject to verification.
2. Damaged Product Replacement
Your satisfaction is important to us. If your product arrives damaged during transportation, please notify our customer support team within 48 hours of delivery.
To ensure a smooth replacement process, please:
1. Record a clear, continuous unboxing video while opening your package.
2. Share the unboxing video at support@ruvel.in.
3. Mention your order number and attach your purchase invoice.
4. Briefly describe the damage.
Our team will review your request and arrange a replacement once the damage is verified.
If an unboxing video is unavailable, please contact our team with other available evidence so we can assess your request in accordance with applicable law.
3. Refund Guidelines
RUVEL primarily offers product replacements rather than refunds for verified transit damage.
Refunds are generally not available after successful delivery, except where required under applicable consumer protection laws.
4. Replacement Terms
• Visible shipping damage should be reported within 48 hours of delivery.
• Replacement requests are subject to verification.
• Approved replacements will generally be provided for the same model.
• Our support team may request additional information to process your request.
• Replacement arrangements will be communicated after approval.
These guidelines do not restrict customers’ rights under applicable consumer protection laws.
5. Customer Support
For any assistance regarding damaged products or replacement requests, please contact:
RUVEL Customer Support
We appreciate your trust in RUVEL and remain committed to delivering quality products and dependable customer support.
Note: This policy applies to purchases made directly through www.ruvel.in.