Terms & Conditions
What to know when you shop on ruvel.in.
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Orders & prices
These terms apply to orders placed on ruvel.in. Before placing an order, review the product, quantity, shipping details and total shown at checkout. Prices are shown in Indian rupees. The checkout summary shows the taxes and shipping charges that apply to your order.
Payments
Use a payment option shown at checkout. When Partial Cash on Delivery is available and selected, you pay the advance online and the remaining amount on delivery. The advance is part of the order total. Check the payment breakdown and keep your order confirmation for reference.
Shipping & delivery
We ship to serviceable PIN codes in India. Enter a complete delivery address and a reachable phone number. If you need to change your delivery details or check your shipment status, contact support with your order number.
Cancellations, returns & refunds
Contact support with your order number to request a cancellation, return or replacement, or to ask about a refund of an advance payment. If an item arrives damaged, defective or different from what you ordered, describe the issue so we can help. Nothing in these terms limits your rights under applicable consumer protection law.
Warranty & product support
Refer to the warranty information for your product. Use our Warranty & Support page for help with installation questions or to submit a warranty claim.
Privacy
Our Privacy Policy explains how we use information you share when you shop or contact us.
Contact RUVEL
For questions about an order, payment, delivery or product, email support@ruvel.in. Include your order number if you have one.